Shipping Policy

Order Processing

At Factory Direct Medical, we are committed to processing your order as quickly as possible. Orders are typically processed within 3-5 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

Shipping times vary depending on the destination. Typically, shipping may take up to 3 to 7 business days. Please note that these timeframes are estimates and may be subject to change due to factors beyond our control.

Shipping Charges

Shipping charges are calculated based on the weight and dimensions of your order, as well as the shipping destination. These charges will be displayed at checkout before you complete your purchase. We offer free shipping over $100 for all over Canada. 

Shipping Issues

We strive to ensure that your order arrives on time and in excellent condition. If there are any issues with shipping, such as delays or damage to your package, we will contact you promptly to resolve the matter. If you have any concerns about your shipment, please do not hesitate to contact our customer service team.

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