About Us

Serving Canadians for Over 30 Years

The trusted name in medical equipment and supplies since 1994, with over 50,000 satisfied customers nationwide.

Our Core Solutions

We specialize in essential mobility and healthcare equipment designed to improve independence and quality of life.

Closed Toe Compression Socks & Stockings (Canada)

Compression Socks

Professional grade therapeutic wear for vein health and athletic recovery.

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Manual Wheelchairs

Wheelchairs

Manual and electric mobility solutions tailored to your individual needs.

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Lift Chair Recliners

Lift Chairs

Power lift recliners offering ultimate comfort and effortless standing assistance.

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Access Solutions

Access Ramps

Portable and modular ramp systems for home and vehicle accessibility.

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Trust by the Numbers

30+
Years in Business
50k+
Happy Customers
50+
Top Brands

Industry Certifications

Authorized Retailer
Certified Fitters
Medical Grade

Why We're Different

  • Canadian Owned & Operated

    We understand the Canadian healthcare landscape and shipping needs better than anyone.

  • In-Store Consultation

    Our staff includes mobility specialists and certified fitters available for advice.

  • Direct Factory Pricing

    We cut out the middleman to pass the savings directly to our customers.

Our Legacy

Founded three decades ago, Factory Direct Medical began with a simple mission: to make high-quality healthcare and mobility products accessible and affordable for every Canadian home. We started as a local family-owned business in Ontario and have grown into a nationwide leader in medical equipment distribution.

We pride ourselves on being more than just a retailer. Our team consists of experts who understand the challenges of mobility and aging-in-place. We don't just sell products; we provide solutions that enhance quality of life, independence, and comfort for our customers and their loved ones.

Nationwide Shipping

Fast, reliable delivery across all provinces from our central Ontario hub.

In-Person Care

Visit our physical showroom in Concord for hands-on product trials.

Parts Availability & Support

Replacement parts available for most items we sell, with ongoing assistance as needed.

Premium Brands

Official distributors for world-renowned medical equipment manufacturers.

What Our Customers Say

Average rating 4.9/5 from 5,000+ reviews

"

"The lift chair we purchased for my father has completely changed his life. The staff at Factory Direct were so patient and helped us find the perfect model for his size."

RM

Robert M.

Toronto, ON

"

"I've been ordering my compression socks here for years. Best prices in Canada and the shipping is incredibly fast. Highly recommend them to everyone."

SL

Sarah L.

Vancouver, BC

"

"Great service and high-quality walker. It feels much sturdier than the ones I saw at the local pharmacy, and it was actually cheaper!"

JW

James W.

Ottawa, ON

Get in Touch

Toronto Location

Address

15-34 Futurity Gate Concord, ON L4K 1S6

Contact

Local: 416-739-8393

Toll Free: 855-235-2400

Showroom Hours

Mon - Fri: 9:00 AM - 5:00 PM EST

Sat - Sun: Closed

Official Distributor of World-Leading Brands