Terms and Conditions
Welcome to Factory Direct Medical. These terms and conditions govern your use of the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
User Accounts
Account Creation: To access certain features and services, you must create a user account. You agree to provide accurate, current, and complete information during the registration process.
Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use or security breach.
Termination: We reserve the right to suspend or terminate your account at our discretion, without notice.
User Information and Privacy
Information Collection: We collect user information for various purposes, including order processing, communication, and improving our services. The use of this information is outlined in our Privacy Policy.
Communication: By using the Website, you consent to receive communication from us, including promotional emails, newsletters, and order-related information. You can opt out at any time.
Product Orders and Shipping
Order Acceptance: All orders are subject to acceptance. We reserve the right to cancel or refuse any order.
Shipping: Details regarding product delivery, shipping fees, and timelines are outlined in our Shipping Policy.
Product Availability: Product availability is subject to change without notice. We do our best to keep product information accurate and up-to-date.
Pricing and Payment
Pricing: Prices for products are as listed on the Website and are subject to change without notice.
Payment: Payment is processed through secure payment gateways. We do not store credit card information.
Payments, Large Purchases, Cancellations & Fraud Policy
1. Large Purchases
We reserve the right to review and approve any large or high-value transactions prior to fulfillment. Additional verification may be required before processing such orders. We may, at our sole discretion, cancel or decline any order that appears unusual, excessive, or high-risk.
2. Full Payment & Non-Refundable Orders
Any orders that require full payment in advance are strictly non-refundable, unless otherwise required by applicable law.
3. Cancellations & Refunds
All sales are subject to our cancellation policy. Once an order has been processed or fulfilled, cancellations may not be permitted. Refunds, where applicable, are issued at our sole discretion and may be subject to administrative or processing fees.
4. Fraud & Suspicious Activity
We reserve the right to refuse, cancel, or reverse any transaction that we reasonably believe to be fraudulent, unauthorized, or suspicious. In such cases, we may withhold refunds while the transaction is under review.
5. Payment Holds & Verification
For any order deemed questionable or suspicious, we reserve the right to place a hold on the transaction and delay processing, fulfillment, or refund until the payment has been fully verified and cleared by the financial institution.
6. Non-Refundable Circumstances
If a transaction is flagged for fraud, chargeback abuse, or other violations of our policies, we reserve the right to deny any refund, whether in full or in part, to the extent permitted by law.
7. Verification Rights
We may request additional identification or payment verification for any order. Failure to provide requested information within a reasonable timeframe may result in order cancellation without refund.
By completing a purchase, you agree to these terms.
Returns and Refunds
Return Policy: Our return and refund policy is outlined in detail in our Return Policy.
Refund Process: Refunds will be processed in accordance with our Return Policy. It may take up to 72 business hours for the funds to reflect in your account, subject to your financial institution.
Contact Information
For inquiries, concerns, or assistance, contact us at:
Email: info@factorydirectmedical.com
Phone: 416-739-8393
Disclaimers and Limitation of Liability
Disclaimer of Warranties: Use the Website at your own risk. We disclaim all warranties, whether express or implied.
Limitation of Liability: We shall not be liable for any direct, indirect, incidental, special, or consequential damages.
Updates and Modifications
We reserve the right to update or modify these Terms at any time without notice. Your continued use of the Website after such changes constitutes your acceptance.
Governing Law and Jurisdiction
These Terms are governed by the laws of Canada and the Province of Ontario, and you submit to the exclusive jurisdiction of the courts located in Ontario for the resolution of any disputes.
Miscellaneous
Entire Agreement: These Terms constitute the entire agreement between you and Factory Direct Medical.
Severability: If any provision is found to be invalid or unenforceable, the remaining provisions will remain valid and enforceable.
By using this Website, you acknowledge that you have read, understood, and agree to these Terms.
