Welcome To Factory Direct Medical
Canada’s Premier Online Source For Home Health Care And Mobility Products.
Featured Products Compression Stockings
Featured Products Wheelchairs
- 860 Opaque
- Atto Scooter Accessories
- Bath Seats
- Bathtub Safety Bar
- Black Friday / Cyber Monday Sale!
- Cotton
- CS – Homepage Feature
- Elbow Strap
- ES – Homepage Feature
- EZee Life Scooters
- Knee Strap
- LC – Homepage Feature
- Mens Thigh High
- N95 Masks
- Nitrile Gloves
- Pantyhose
- SIgvaris Clearance
- Style Sheer 780
- TENA
- Tena Incontinence & Skin Care Products
- Vinyl Gloves
- WC – Homepage Feature
- Women
- Women’s
Featured Products Electric Scooters
Featured Products Lift Chairs
- 860 Opaque
- Atto Scooter Accessories
- Bath Seats
- Bathtub Safety Bar
- Black Friday / Cyber Monday Sale!
- Cotton
- CS – Homepage Feature
- Elbow Strap
- ES – Homepage Feature
- EZee Life Scooters
- Knee Strap
- LC – Homepage Feature
- Mens Thigh High
- N95 Masks
- Nitrile Gloves
- Pantyhose
- SIgvaris Clearance
- Style Sheer 780
- TENA
- Tena Incontinence & Skin Care Products
- Vinyl Gloves
- WC – Homepage Feature
- Women
- Women’s
Brands We Carry
What Our Customers Are Telling Us
I needed to have a support sock I went to Kene Medic an specialist did the measurement who estimated the price will be more than $200 + tax.I went to Canada medical their specialist did measurement. I paid $175 for it. I received it 2 size smaller than my size. I went to store they said there is no return for safety issue. Their policy for return for some items that it does not have safety issue, the customer will not receive the full refund some percentage will be deducted. They said this is their policy, they are employee they have to follow the rule.I call sigvaris and told them the stories. They advised me that I can purchase the same support socks from the Factory direct. The factory direct charged me $95 for the same support socks that Canada care charged me $175.The people who wrote in their review that the are happy from customer service of the Factory direct. They ignored this company tried to charge their customer the minimum amount and receive the minimum profit.I bought universal adaptor from the Best Buy for $39+ tax . I ordered from factory direct for $12.I believe some people by criticizing Factory Direct they plan to cause the company such as Factory Direct become bankrupt in order the other companies who charged double become richer and fatter.
Al was awesome in helping us get a scooter adjusted to fit my fathers needs. Everything was seamless from delivery to follow up. I was very frustrated with the Shopping Channel's customer service, but Al made all those frustrations disappear. Thanks very much!
Recently, I received a compression support socks from the factory direct with the same good quality and the the same price that I paid 5 and 10 years ago to another medical supply.At the present time, the other medical supplier increased the price of the same brand name twice more than 5 and 10 years ago.I prefer to stay the customer of the factory direct who provide good quality products also they get the minimum profit for themselves, in addition that they have very helpful customer service.
Due to my bad knees, I couldn't go anywhere without pain. Then I discovered the Atto Scooter which I purchased from this fine company. It's been fantastic, for now I'm able to put the unit in my car and go anywhere. Allan, their sales representative, was most helpful and is someone who really cares about his clients. I encountered some minor problems that I was unable to solve myself. He took care of it and solved the problem for good. This is a great company to work with and I strongly recommend them.
I ordered two items on line. I realized after the order that the attachment only saved one prescription for the sales tax refund. I emailed them and told them the problem. I received a reply they would look into it. When I received the tax refund it was only for one item. I have repeatedly phone and emailed to rectify the problem. No responses and no call backs. When you phone, there is no live person. You just leave a message and no one gets back to you. Their products are good but their customer services is lacking.
We strive for comfort, convenience, performance, and durability
As a Canadian distributor of durable medical equipment supplies and aides, we are committed to providing affordable solutions for value-conscious consumers. We’re on a continuing quest to improve the standards of comfort, convenience, performance, and durability of the medical supplies we sell.
As a leading distributor of power folding wheelchairs, lift chairs, mobility scooters, walking aids, ramps, compression socks and bath safety products, we take great satisfaction in the superb craftsmanship and lasting durability of all of our growing product lines. We use only the highest quality components to give you the ultimate in comfort, convenience and style – with minimum maintenance.
