Factory Direct Medical honours all products covered under a manufacturer’s warranty. To determine your product’s warranty, please refer to the warranty information in the online user instructions, the warranty card, or the documentation included with your product. If you have any questions, please call or email us—we’re happy to help.
EZee Life brand products:
Have a limited warranty for one year from the date of purchase against faulty workmanship or materials on most products. Our power folding wheelchairs have up to a 5-year limited warranty.
In the event of a defect covered by this limited warranty, we will, at our option, repair or replace the device. Please contact your supplier/dealer should a fault occur.
The warranty does not extend to consequential costs resulting from fault clearance, including freight and travel costs, loss of earnings, expenses, or normal wear and tear. The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and require periodic replacement.
The manufacturer will not accept responsibility for any damage or injury caused by misuse, negligence, or failure to follow the instructions set out above.
Lift Chairs:
Lift chairs have a 2-year manufacturer warranty covering defects in materials and workmanship. This warranty applies to parts only; labour, service calls, and any associated transportation or in-home repair costs are not covered.
Leather Wear & Maintenance Disclaimer
Mercury and Neptune lift chair features genuine leather upholstery on all contact surfaces. As with all natural leather products, the leather will age, soften, and develop visible wear over time—particularly in high-use areas such as the seat, footrest, and armrests.
Without regular cleaning and conditioning, leather may dry out, leading to surface wear, discoloration, cracking, or peeling. This process is natural and comparable to what occurs with leather footwear or leather furniture that is not routinely maintained.
Normal leather aging and wear resulting from use, body oils, friction, environmental conditions, or lack of maintenance is considered cosmetic wear and is not a manufacturing defect. Such wear is not covered under warranty.
To help preserve the appearance and longevity of the leather, routine maintenance using manufacturer-recommended leather cleaners and conditioners is strongly advised.
