Refund Policy
We want you to be completely satisfied with your purchase from Factory Direct Medical. To ensure a smooth return process, please review our refund policy below.
Returns and Authorization
All returns must be pre-authorized before sending the item back to us. To initiate a return, please contact our customer service department. They will provide you with the necessary authorization and guide you through the return process. Please note that returns will only be accepted under the following conditions:
- The product is in its original packaging and unopened, unless there is a problem with the order or product.
- You have obtained authorization from our customer service department.
Note: Purchases that include additional discounts, samples, or demos are excluded from our 7-day return and refund policy and cannot be returned or refunded after purchase.
Compression Socks Orders
All Compression socks orders are final sale, and there are no returns or exchanges. Please measure yourself to ensure you are ordering the correct size. If there are any issues with your order, or if the wrong item has been sent or the item is defective, please contact us at your earliest convenience within 7 days of receiving the item so we may assist you.
Return Shipping
If there is an issue with your order or product and it is determined that the seller is at fault, we will provide a pre-paid return label. However, for returns initiated for other reasons, you will be responsible for the return shipping charges. We recommend using a trackable shipping method to ensure the safe return of the item.
Defective or Wrong Items
If you receive a defective or wrong item, please contact our customer service department immediately. They will assist you in resolving the issue and guide you through the replacement process. Please provide them with the necessary details of the issue to ensure a prompt resolution.
Restocking Fee
In the event that a returned product is found to be opened or used, a restocking fee may be applied. This fee will be deducted from the refund amount or the value of the replacement item.
Refunds and Replacements
All refunds or replacements will be processed once the returned product is received and inspected by our Factory Direct Medical Return team. We strive to process returns and issue refunds as quickly as possible, but please allow for a reasonable processing time.
Contact Us
If you have any questions or concerns regarding our refund policy or the return process, please feel free to reach out to our customer service department. You can call us at 4167398393 or email us at info@factorydirectmedical.com. Our dedicated team is ready to assist you and provide any necessary support to ensure your satisfaction.
