Refund and Returns Policy
Refund Policy
We want you to be completely satisfied with your purchase from Factory Direct Medical. To ensure a smooth return process, please review our refund policy below.
Stethoscopes Return Policy
New:
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May be returned within 7 days of purchase.
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Must be unused and in original packaging.
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If returned used or without original packaging, a 35% restocking fee will apply.
Grade B:
Shipping costs: Customers are responsible for all return shipping on non-defective returns. Original outbound shipping is non-refundable.
Returns and Authorization
All returns must be pre-authorized before sending the item back to us.
To initiate a return, please contact our customer service team for authorization and instructions. Returns are accepted only when:
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The product is in its original packaging and unopened, unless there is a problem with the order or product.
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You have obtained return authorization from our customer service department.
Note: Purchases that include additional discounts, samples, or demos are excluded from our 7-day return and refund policy and cannot be returned or refunded after purchase.
Compression Socks Orders
All Compression Socks orders are final sale—no returns or exchanges. Please measure carefully to ensure you order the correct size.
If there are issues with your order (wrong item sent or defective), contact us within 7 days of receiving the item so we can assist you.
Return Shipping
If an issue is determined to be seller error (e.g., wrong or defective item), we will provide a pre-paid return label.
For all other returns, the customer is responsible for return shipping charges. We recommend using a trackable shipping method.
Original outbound shipping charges are non-refundable.
Defective or Wrong Items
If you receive a defective or incorrect item, contact customer service immediately. We’ll help resolve the issue and guide you through a replacement or refund. Please provide details and photos (if applicable) to ensure a prompt resolution.
Restocking Fee
If a returned product is found to be opened or used, a restocking fee may apply.
Refunds and Replacements
Refunds or replacements are processed once the returned product is received and inspected by our Returns team. Please allow reasonable processing time.
Contact Us
Questions about returns? We’re here to help.
Phone: 416-739-8393
Email: info@factorydirectmedical.com
