Shipping Policy

Order Processing

At Factory Direct Medical, we are committed to processing your order as quickly as possible. Orders are typically processed within 3-5 business days. You will receive a confirmation email with tracking information once your order has been shipped.

We reserve the right to review and approve any large or high-value transactions prior to fulfillment. Additional verification may be required before processing such orders. We may, at our sole discretion, cancel or decline any order that appears unusual, excessive, or high-risk.

Shipping Times

Shipping times vary depending on the destination. Typically, shipping may take up to 3 to 7 business days. Please note that these timeframes are estimates and may be subject to change due to factors beyond our control.

Shipping Charges

Shipping charges are calculated based on the weight and dimensions of your order, as well as the shipping destination. These charges will be displayed at checkout before you complete your purchase. We offer free shipping over $100 for all orders across Canada.

Shipping Issues

We strive to ensure that your order arrives on time and in excellent condition. If there are any issues with shipping, such as delays or damage to your package, we will contact you promptly to resolve the matter. If you have any concerns about your shipment, please do not hesitate to contact our customer service team.

Payment Verification & Order Holds

For any order deemed questionable or suspicious, we reserve the right to place a hold on the transaction and delay processing, fulfillment, or refund until the payment has been fully verified and cleared by the financial institution.

We may request additional identification or payment verification for any order. Failure to provide requested information within a reasonable timeframe may result in order cancellation without refund, to the extent permitted by applicable law.

Fraud & Suspicious Activity

We reserve the right to refuse, cancel, or reverse any transaction that we reasonably believe to be fraudulent, unauthorized, or suspicious. In such cases, we may withhold refunds while the transaction is under review.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

Email: info@factorydirectmedical.com
Phone: 416-739-8393