27 years in business (est. 1993)

Our products offer state-of-the-art technology that ensures safe & reliable performance. We never lose sight of what our products mean to our customers and their daily life.

As Seen In...

New Office Hours

Monday to Friday
10:00 am. to 4:00 pm

Store and Warehouse Location
34 Futurity Gate, Unit 15 Concord, Ontario L4K 1S6

COVID-19 Announcement

We are continuing to supply products to our customers to the best of our ability

In this midst of the COVID-19 pandemic, we endeavor to keep our employees and customers safe by implementing the best practices as laid out by our government and ministries of health. Working within these restrictions, we continue to supply products to our customers to the best of our ability. Most of our supply lines are intact and stock continues to come in.

We want to prevent the spread of COVID-19

Employees who are able to work from home are doing so and no employees showing symptoms of COVID-19 will be attending our warehouse or offices. Our facility is currently being staffed by a skeleton crew to minimise social contact.

Our store/warehouse at 15-34 Futurity Gate in Concord is open to customers at reduced working hours of 10:00 am to 4:00 pm Monday to Friday. Customers uncomfortable with entering our premises can be served at the front entrance service window and their purchases can be picked up from our warehouse entrance at the rear of the building.

During this time of uncertainty and restricted activity we wish all our customers, suppliers, dealers and their loved ones the best of health. We are available to provide any help we can to meet their needs.

Thank you,

Factory Direct Medical Team

Mission Statement

Our customers are our most important focus.

We will always do our best to meet your needs from streamlining your online shopping experience to shipping your order.

We strive for comfort, convenience, performance, and durability.

As a Canadian distributor of durable medical equipment and aides, we are committed to providing affordable solutions for value-conscious consumers. We’re on a continuing quest to improve the standards of comfort, convenience, performance, and durability of the products we sell.

As a leading distributor of power folding wheelchairs, lift chairs, mobility scooters, walking aids, ramps, compression socks and bath safety products, we take great satisfaction in the superb craftsmanship and lasting durability of all of our growing product lines. We use only the highest quality components to give you the ultimate in comfort, convenience and style - with minimum maintenance.