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We offer support for our customers Mon - Fri 9:00am - 4:00pm (GMT -4)
Factory Direct Medical
34 Futurity Gate, Unit 15,
We confidently stand behind all our products and provide you with the best service in the industry.
New Office Hours: Monday to Friday 10:00 am. to 4 pm. Monday to Friday
Website: Always Open!
In the midst of this pandemic we are endeavouring to keep our employees and customers safe by practicing best practices as communicated by our governments’ ministries of health. Within these restrictions we are continuing to supply products our customers want and rely on to the best of our ability. Our supply lines are working, and stock is coming in and going out as usual.
Employees who are able to work from home are doing so and no employees showing symptoms of COVID-19 will be attending our warehouse or offices. Our facility is currently being staffed by a skeleton crew to minimise social contact.
Our store and warehouse at 15-34 Futurity Gate in Concord is open to customers at reduced hours of 10:00 am to 4:00 pm Monday to Friday. Customers uncomfortable with entering our premises can be served at the front entrance service window and purchases can be picked up from our warehouse entrance at the rear of the building.
During this time of uncertainty and restricted activity we wish all our customers, suppliers, dealers and their loved ones the best of health and we are available to help in any way we can to meet their needs.
Factory Direct Medical Team
At Factory Direct Medical we realize that you, our customers, are our most important asset. We will always do our best to meet your needs from shipping an order to making your online shopping experience a simple, and easy one.
As a Canadian distributor and distributor of durable medical equipment, and aides, we are committed to providing affordable solutions for value-conscious consumers. We’re on a continual quest to break the boundaries of comfort, convenience, performance, and durability.
As a leading distributor of luxurious lift chairs, scooters, walkers, ramps, and bath safety products, we take great satisfaction in the superb craftsmanship and lasting durability of all of our growing lines. We use only the highest quality components to give you the ultimate in comfort, convenience and style - with minimum maintenance.
The EZee Elite is a “Class A” Electrically powered scooter. It is intended to be used by individuals that are able to walk, but suffer from mild mobility limitations.
This medium viscosity gel is an excellent conductive agent for use in therapeutic ultrasound, diagnostic imaging and other external procedures requiring a thick medium. Wavelength Multi-Purpose Gel has excellent lubricating and glide properties. It will spread evenly without running or drying.Learn More
The CH3016 EZee Life™ Ultra Light aluminum folding walker is a tall rollator designed both for indoor and outdoor use with 8" casters. This lightweight rollator features a lightly padded adjustable height seat, foam padded backrest, carry bag, locking hand brakes and has a weight capacity of 136 kg (300 lb).
The overall width of 22” will allow this walker to be easily maneuverable through smaller sized doorways and around the house.
The handle height is easily adjustable without the need of tools from a lowest height of 33.7" to a maximum handle height of 39.8". This height should be suitable for users between 5' 8" and 6' 4'" in height.Learn More
The Bedside Econorail is the most affordable value in bed safety. It allows for easy transfer in and out of bed, while weighing less than 2 lbs and folding up to a size small enough to fit into a carry on suitcase. It is ideal for travelling and comes with a stylish tote.
The no-slip grip and safety strap ensure that the user is comfortable and safe, while the 4-Pocket Organizer is a handy way to keep all necessary items on hand.Learn More
This 22" Heavy Duty Wheelchair has a 22" seat with and are an economical choice for those who need a larger that standard wheelchair for regular to heavy use and institutional settings such as stores, hospitals, government offices etc.
The CH3040 rollator is an economically priced aluminum folding walker with a wide seat and extra weight capacity that is designed both for indoor and outdoor use. This lightweight rollator features a flip up wide padded seat, basket, hand brakes, 8 front swivel wheels and has a weight capacity of 350 lbs.
The handle height is easily adjustable without the need of tools from a lowest height of 31½" to a maximum handle height of 36½". This height should be suitable for user between 5' 4" to 6' in height.Learn More
The EZee Life™ CH1080 Adult folding walker is among the lightest and least expensive of all the walkers on the market today.
Optional five inch wheel attachments convert the standard walker into a two wheeled folding walker for easier use. When walking, the user only has to lift the back legs of the walker instead of the whole walker.
Optional walker ski tips can be used to replace the rear walker tips to allow the rear legs to slide across the floor when the walker is equipped with the optional 5” wheel attachments. These options, when combined, remove the need to lift the walker while walking.Learn More
The CANADA MOUNTAIN SOCKS offer advanced fibre technology. This unique functionality ensures ideal comfort for all types of activity. 20 to 30 mmHg.
These socks are available in individualized sizing, guarantee an optimal level of graduated compression which improves blood circulation. This promotes the removal of metabolic waste products and protects the muscle from micro-injuries. The result: lighter legs, less muscle soreness and increased performance.
The CH4085 DLX EZee Fold power wheelchair is part of our “top of the line” Deluxe lightweight folding wheelchairs.
The CH4085 DLX has 8” front casters with suspension forks and 12” rear wheels. It is designed for those who want a high quality easy folding power wheelchair for use on indoor and outdoor surfaces.
It's 21 km range will provide all day independent mobility for even the most active users travelling near and far. Range is dependent on terrain traveled, age and condition of batteries and load weight on wheelchair.Learn More
We offer state-of-the-art technology which ensures safe & reliable performance because we never lose sight of what our products mean to our customers