COVID-19 Announcement

In the midst of this pandemic we are endeavouring to keep our employees and customers safe by practicing best practices as communicated by our governments’ ministries of health. Within these restrictions we are continuing to supply products our customers want and rely on to the best of our ability. Our supply lines are working, and stock is coming in and going out as usual.

Employees who are able to work from home are doing so and no employees showing symptoms of COVID-19 will be attending our warehouse or offices. Our facility is currently being staffed by a skeleton crew to minimise social contact.

Our store and warehouse at 15-34 Futurity Gate in Concord is open to customers at reduced hours of 10:00 am to 4:00 pm Monday to Friday. Customers uncomfortable with entering our premises can be served at the front entrance service window and purchases can be picked up from our warehouse entrance at the rear of the building.

We’ve been asked for products that help with infection prevention and control by our customers and have sourced suppliers for face masks (3ply & KN95), protective overalls and hand sanitizers. These items will be available approximately April 1, 2020 and can be pre-ordered by contacting

3 ply face mask       KN95 Face Mask

During this time of uncertainty and restricted activity we wish all our customers, suppliers, dealers and their loved ones the best of health and we are available to help in any way we can to meet their needs.

Thank you,

Factory Direct Medical Team

27 Years in Business

Welcome To Factory Direct Medical

We Confidently Stand Behind All Our Products & Provide You With The Best Service In The Industry

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Mission Statement

At Factory Direct Medical we realize that you, our customers, are our most important asset. We will always do our best to meet your needs from shipping an order to making your online shopping experience a simple, and easy one. As a Canadian manufacturer and distributor of durable medical equipment, and aides, we are committed to providing affordable solutions for value-conscious consumers.  We’re on a continual quest to break the boundaries of comfort, convenience, performance, and durability. As a leading manufacturer of luxurious lift chairs, scooters, walkers, ramps, and bath safety products, we take great satisfaction in the superb craftsmanship and lasting durability of all of our growing lines.  We use only the highest quality components to give you the ultimate in comfort, convenience and style - with minimum maintenance.

Feel Free To Ask  

Our Sales and Service Staff are waiting to help with your mobility equipment needs.

We Are Open

  9:00 am to 4:00 pm Monday to Friday (except holidays)

Call Us: 855-235-2400

We Offer State-Of-The-Art Technology Which Ensures Safe & Reliable Performance Because We Never Lose Sight Of What Our Products Mean To Our Customers.

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